Refund policy

Return and Refund Policy

Please note: We do not offer free returns. Return shipping costs are covered by the customer – regardless of whether it's an exchange or a refund.

You have 14 days after receiving your order to request a return.

In order for us to accept your return, the item must be in the same condition as when it was delivered – unworn or unused, with tags, and in its original packaging. We'll also need the receipt or proof of purchase.

To start a return, simply contact us at contact.kicksrare@gmail.com.

Once we've approved your return, we'll send you a return shipping label as well as instructions on how and where to send your package. Please note: We cannot accept returns without a prior request.

We reserve the right to refuse returned items if we suspect they have been used or damaged through the customer's own fault.

If you have any questions regarding returns, you can reach us anytime at contact.kicksrare@gmail.com.

Damages and Issues

Please inspect your order immediately upon receipt and contact us right away if the item is defective or damaged, or if you received the wrong item. This allows us to review the problem and resolve it quickly for you.

Exceptions / Non-Returnable Items

Certain items are excluded from returns. These include perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, feel free to reach out to us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want: Return the item you have, and once your return is accepted, place a new order for the desired item.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, the amount will automatically be refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact.kicksrare@gmail.com.